90-Minute Operations Coaching Session for Contracting Business Owners

EAP’s high-impact Operations Coaching session uses the EOS (Entrepreneurial Operating System) Level 10 Meeting format to help contracting business owners gain clarity, solve problems, and drive operational excellence in their businesses.

Weekly Operations Coaching Session Structure:

• Segue (5 minutes) We begin with a brief check-in where you share personal and professional good news. This creates positive momentum and builds connection before diving into business issues.

• Scorecard Review (5 minutes) We review your key performance indicators specific to contracting operations: job completion rates, safety metrics, labor efficiency, material waste percentages, customer satisfaction scores, and cash flow numbers. This data-driven pulse check reveals what's working and what needs attention.

• Rock Review (5 minutes) We examine progress on your quarterly priorities (called "Rocks" in EOS). For contractors, these might include implementing new project management software, hiring a lead estimator, streamlining your permitting process, or expanding into a new service area. We track whether each Rock is on track, off track, or complete.

• Customer/Employee Headlines (5 minutes) You share brief updates about significant customer feedback, project wins or challenges, employee issues, or team developments. This keeps critical people-related information visible without getting lost in day-to-day chaos.

• To-Do List Review (5 minutes) We quickly review action items from the previous session, confirming what's been completed and carrying forward anything still pending. This accountability piece ensures follow-through between sessions.

• IDS (Identify, Discuss, Solve) (60 minutes) This is the heart of the session. We tackle your most pressing operational challenges using a structured problem-solving approach:

  • Identify: We create a prioritized list of issues facing your contracting business—crew management problems, estimating accuracy, supply chain disruptions, quality control gaps, equipment breakdowns, subcontractor coordination, etc.

  • Discuss: We dig into the root cause of each issue, exploring what's really happening beneath the surface symptoms

  • Solve: We determine concrete action steps with clear ownership and deadlines to resolve each issue

Common topics we cover in Operations Coaching sessions include optimizing scheduling systems, improving job costing accuracy, reducing callbacks, strengthening field-to-office communication, building better estimating processes, and creating systems that don't depend entirely on you.

• Conclude (5 minutes) We recap all commitments made during the session, confirm your to-do list, and rate the meeting effectiveness (aiming for that "Level 10" score). You leave with absolute clarity on your next actions and renewed focus on moving your contracting business forward.

Why EAP Operations Coaching is So Effective: This disciplined format transforms operational chaos into manageable progress, helping you build a contracting company that runs smoothly whether you're on the job site or not.